Privacy Policy — Weave of Lucknow

Last updated: 1 October 2026

Weave Of Lucknow (“we”, “us”, “our”) runs this website and sells hand-embroidered chikankari directly to customers. This policy explains what personal information we collect when you browse this site, contact us or place an order, and how we use it. By using this website or ordering from us, you agree to this policy.

Information we collect

Contact and delivery details — your name, phone number, email address and shipping address, which you share with us on WhatsApp, by email or by phone when placing an order.
Order details — the pieces you ask about or buy, sizes, returns, exchanges and your past orders with us.
Payment confirmation — the transaction reference and amount. Card, UPI and net-banking details are entered directly with your UPI app or with Razorpay, our payment partner; we never see or store your full card or bank details.
Messages — anything you send us on WhatsApp, email or Instagram, such as sizing questions or photos for a return.
Technical information — like most websites, our hosting provider may automatically log basic information such as your IP address, browser and device type to keep the site secure and working. We don't use advertising trackers on this site.

How we use your information

To confirm your order, size and payment, and to pack, ship and track it.
To handle returns, exchanges and refunds.
To answer your questions and provide customer support.
To prevent fraud and keep our website and payments secure.
To tell you about new collections or offers, only if you've agreed to hear from us. You can ask us to stop at any time.
To meet our legal, tax and accounting obligations.

Who we share it with

We never sell your personal information. We share only what is needed with:

Payment partners (Razorpay and UPI apps) to process your payment.
Courier partners to deliver your order.
Service providers who help us run the business, such as WhatsApp, email and website hosting.
Government or law-enforcement authorities, when we are required to by law.

Each of these partners handles your information under its own privacy policy.

How long we keep it

We keep your information only as long as we need it to fulfil your order, handle any return or exchange, resolve disputes and meet legal and tax requirements.

Keeping it safe

We take reasonable care to protect your information, but no website, app or messaging service is completely secure. Please don't send sensitive details such as card numbers or passwords to us in a message.

Your choices

You can ask us to show you the personal information we hold about you, correct it, or delete it where we're not required to keep it. You can also ask us to stop sending you updates about new collections. Just contact us using the details below; we may need to confirm your identity first.

Children

Our website and services are meant for adults. We don't knowingly collect personal information from children. If you believe a child has shared their details with us, please contact us and we'll delete them.

Other websites

This site links to WhatsApp, Instagram and Razorpay. When you use them, their own privacy policies apply.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

For any questions about your privacy, or to make a request about your information, contact us at:

Weave Of Lucknow, Geetapalli, Alambagh, Lucknow, Uttar Pradesh 226005, India
Email: weaveoflucknow@gmail.com
Phone / WhatsApp: +91 92782 12449