Delivery & Returns

Shipping

• Free delivery across India on all orders.
• Confirmed orders are packed and dispatched within 2 working days (Monday to Friday, excluding public holidays).
• After dispatch, delivery usually takes 5–7 working days depending on your location and courier partner — about 7–9 working days in total from the date of your order.
• Processing can take a little longer during festivals and busy periods, and remote or rural areas may see slightly longer delivery times.
• Once your order ships, we'll send you the tracking details on WhatsApp.
• We currently ship within India only; international shipping is not available yet.

Delays can occasionally happen because of weather, courier network issues or regional restrictions. If your order runs past the usual delivery time, we'll let you know.

Payment

We confirm every order personally over WhatsApp after you reach out about a piece, so we can check size and fabric details with you before any payment is taken. Once confirmed, you can pay by:

• UPI (Google Pay, PhonePe, Paytm and other UPI apps)
• Credit card, debit card or net banking, through a secure Razorpay payment link

Returns

Because every piece is hand-embroidered, small variations in the embroidery are part of what makes it handmade, and we don't accept returns for reasons of taste. We do accept returns if the product arrives with a major damage or manufacturing defect:

• Raise the return request within 7 days of delivery.
• The item must be unused, unwashed and in its original packaging with all tags intact.
• Message us on WhatsApp or email weaveoflucknow@gmail.com with your order details, a short description of the issue and clear photos of the damage or defect.

Exchanges

• Exchanges are accepted within 10 days of delivery, for size issues or minor defects.
• Please send the item back to us once we've approved the exchange; after we receive and inspect it, we'll send out the replacement.

Refunds

• Refunds apply only to approved returns where a major damage or defect has been confirmed.
• Refunds are processed within 7 business days of us receiving and inspecting the returned item, and are credited to your original payment method.

Not eligible for return or exchange

• Discounted products and items bought during a sale can be exchanged, but not returned or refunded.
• Accessories.
• Products damaged through improper handling, washing or alteration after delivery.

Sending an item back

Please pack the product safely in its original packaging and send it to the address our team shares with you. We recommend a reliable courier service with tracking. We may decline returns or exchanges that don't meet the conditions above, or that are sent back without our approval first.

Questions about your order

Message us on WhatsApp, call +91 92782 12449, or email weaveoflucknow@gmail.com, and we'll get back to you as quickly as we can.